LTS Support Team
LTS Information
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Educational Technologies (EdTech)
Faculty support for incidents and requests for access to teaching with technologies such as Canvas LMS, Blackboard LMS, Echo360, Panopto:
- Visit UIC Help Center for Teaching and Learning services – Find answers, submit requests or incidents
- In Canvas use the Help menu for a live chat 24/7 or call 24/7 phone support: 312-413-0003 option 1, option 1, option 2
- In Blackboard find live chat on the Home page under the heading: Learning Technology Solutions Support Services or 24/7 phone support: 312-413-0003 option 1, option 1, option 1
- Email LTS@uic.edu – requests are processed and resolved following the Service Level Agreements depending on the task.
Faculty support for incidents and requests for technologies in centrally-managed classrooms:
- Classroom support: 312-413-0003 option 1 – If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you
- Email LTS@uic.edu – requests are responded under two business days unless in-person training/discussion is required, or escalation to the vendor is required
- More about classroom support
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Short Term Equipment Lending for Students
Effective January 12, 2026, classroom equipment lending services will be relocated from the LTS Support Office in Stevenson Hall, to our Tech Helpdesk operation in Daley Library IDEA Commons (https://it.uic.edu/tech-helpdesk). Instructors needing to check out equipment for use in classrooms will need to visit that location to pick up and drop off equipment as of the start of the Spring 2026 semester. Learn more about short-term-lending.
General Technologies
Technology Solutions, central IT for UIC, supports general technologies used by everyone such as Box, Zoom, Microsoft 365, Exchange, Google Workspace, and UIC NetIDs and passwords. Learn more at it.uic.edu
Classroom Tech Support
Many UIC classrooms have technology to help instructors present their information. In-classroom support is provided by students recognizable by their LTS lanyard who are available to assist with basic IT questions, can help in setting up the AV system, or various ed-tech questions such as Echo 360 and Zoom if instructors are having trouble. Learn more on the Classroom Tech Support page.
Service Levels
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Requests
Instructors should expect a response soon after it is received, but at least within two business days, unless in-person training/discussion is required. Please allow one week to process special requests such as course copies, course restoration, and course quota increase, Echo360 recording scheduling, etc.
Incidents
For incidents, instructors can expect a response within four hours, and resolution within two business days, unless escalation to the vendor is required.
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Modified Service Levels
Given the high volume of calls received at the beginning of each semester—one week before and two weeks after the start of each term—instructors will experience longer wait times when contacting this team by phone. We recommend reporting a problem via the UIC Help Center if the wait time on the phone is too long.
The LMS Governance Board has approved a modified SLA of three business days for regular requests to be processed during this period. Please plan accordingly.