One-Stop EdTech Help Center
Welcome to the One-Stop EdTech Help Center—a centralized hub designed to provide students and faculty with quick access to essential educational technology resources, support, and services available on through LTS. For general support resources, use the accordions below. For faculty or student specific resources, access the resource pages in the left hand menu.
Urgent Help Links
General Support Resources
Support information
Dedicated support for issues and questions related to the learning management system.
- LMS Help Desk: Email LTS@uic.edu.
- Submit an LMS Support Ticket
- 24/7 – Live Chat in Blackboard – login to Blackboard and under Home click on “Chat live with Blackboard support for UIC”
- 24/7 – Live Chat in Canvas – Login to Canvas and select ‘Help’ at the bottom of the navigation menu. Click on the “Chat with Canvas Support” option that best fits your role
- Read more about our LMS support services.
Panopto
- LTS Panopto Resource Page: Main overview of Panopto features, integration, and training.
- Panopto Official Documentation Center: Official vendor user guides for all roles.
Echo 360
- LTS Echo360 Resource Page: Platform overview and classroom capture options.
- Echo360 Support Portal: Official vendor knowledge base and troubleshooting center.
Canvas Studio
- LTS Canvas Studio Page: High-level overview of Studio features and Canvas integration.
- Canvas Guides Center: Searchable database for official Canvas Studio documentation.
Zoom
- LTS Zoom Resource Page: Overview of features, Canvas integration, and meeting security guidelines.
- UIC Zoom Portal: Direct login to manage settings, schedule meetings, and access cloud recordings.
Virtual Collaboration (Microsoft Teams & Google Workspace)
- LTS Microsoft Teams Page: Overview of Teams setup and collaborative features.
- LTS Google Workspace Page: Information on Google Docs, Forms, and UIC account integration.
Lucid for Education
- LTS Lucid for Education Page: Overview of visual tools and Canvas integration options.
- Lucid for Education Portal: Official vendor documentation and tutorial center.
Box
- LTS Box Resource Page: Overview of Box features, desktop sync tools, and collaboration capabilities
- Getting started – Box Support: Official vendor getting started guide.
One Drive
- LTS OneDrive Resource Page: Guidance on setting up OneDrive, sharing files, and integration with MS Teams.
- Get started with OneDrive: Official vendor getting started guide.
Google Drive
- LTS Google Drive Page: Access information and storage quota details for Google Workspace files.
- How to use Google Drive: Official vendor documentation and tutorial center.
Panopto Media Storage (Videos)
- LTS Panopto Resource Page: Information on uploading large video files to free up space in Canvas course sites.
Links
- LTS Grammarly Resource Page: Overview of features, user guides, and application integrations.
- UIC Grammarly License Activation: Direct portal to claim and activate your university-sponsored Grammarly account.
- UIC KB Grammarly Setup Guide: Support article for configuring Grammarly across desktop and browser tools.
Links
- LTS Google AI Program Hub: Main overview of the accelerator program, campus initiatives, and integrated tools like Google Gemini and Gemini Notebook.
- Opt-in to UIC AI Tools: Required portal to review terms and activate access to university-licensed AI tools.
- Google AI Courses & Certifications: Information on professional certifications, AI Essentials training, and Coursera pathways.
Turnitin
- LTS Turnitin Resource Page: High-level overview of similarity reports and Canvas assignment integration.
- Turnitin Official Help Center: Official vendor documentation and user resources.
Gradescope
- LTS Gradescope Resource Page: Overview of dynamic rubrics, Canvas roster synchronization, and workflow setup.
- Gradescope Documentation Hub: Official vendor knowledge base and user guides.
Respondus LockDown Browser
- LTS Respondus Resource Page: Overview of LockDown Browser and automated monitor settings.
- Respondus Vendor Support Portal: Knowledge base, system checks, and technical support.
Acadly
- LTS Acadly Resource Page: High-level platform overview and Canvas integration guide.
- Acadly Tutorial Page: Vendor provided tutorials and information specific to UIC.
iClicker
- LTS iClicker Resource Page: Overview of setup options, Canvas gradebook sync, and student access guidelines.
- iClicker Getting Started Articles: Official vendor getting started guides.
- iClicker Knowledge Base: Official vendor documentation and user guides for instructors and students.
Perusall
- LTS Perusall Resource Page: Main overview of features, Canvas setup, and automated scoring.
- Perusall Knowledge Base: Official vendor documentation and user guides for instructors and students.